If your device is returned to us in a condition other than like-new, you will be charged to repair and return the device to like-new condition, and these charges will be deducted from your refund, if any. You are not required to purchase insurance if you return the device using, FedEx, UPS or DHL.
Please note that only one (1) device per original purchaser may qualify for return and payment reimbursement. Discounted devices do not qualify for money back returns. When multiple devices are purchased and one has been returned, the refund is based on the lower price device.
Any devices that are approved for return and pass return inspection will be eligible for an 80% payment reimbursement, which will be reimbursed only to the original purchaser of the item. Refunds are not granted for 100% of the purchase amount because we must charge a re-stocking fee in order to cover the cost of receiving, inspecting and refurbishing any returned items to saleable condition.
Returns received without authorization will not be processed and will incur a $20 a month storage fee until return shipping is paid for.
No refunds will be issued or returns accepted if the above policies or timelines are not strictly adhered to.
A) Device evaluation fee of $75 fee will apply if your device is received for repair and it was not covered under the manufactures warranty and/or the device is functioning correctly.
B) Items no longer covered under manufacturer's warranty will incur shipping fees and cost of labour at $75/hour with a two hour minimum plus cost of parts.
C) Customer pays for shipping fees after 10 days from date of delivery for Niagarassage device.
Welcome to Niagarassage!
Since 1949 it has been our passion to provide a superior quality range of safe and comfortable therapy products. We're here to help, so if you have any questions, just get in touch and we'll assist you.
Remember... you have to feel it to believe it!